Returns & Exchanges
EASY EXCHANGES & RETURNS
Try it on at home & if it doesn't fit, please feel free to return or exchange. You can return the merchandise for a full refund on the same day via our concierge service or within 7 days from delivery if using the standard delivery service. You can exchange the items or take store credit should you return the items in 14 days time.
For items to be eligible for return they should be:
1. In brand new condition. It should not be worn, washed or dirty. Tags should be intact & attached to the garment.
2. In the original packing. Any products with damaged packing will not be accepted.
4. For body suits, panties one piece swim suits, or any garments fitted below the waist are shipped with a hygiene seal. To return the hygiene seal must be intact, and not tampered with. Also, even with the hygiene seal intact these garments must be tried on while wearing your own underwear. Any garment deemed to be unhygienic for resale would not be accepted back.
6. Items on sale, special promotions or products/orders otherwise discounted will not be eligible for returns or exchanges. The only exception would be if the size does not fit right for the uppers, in which case the garment can be exchanged within 7 days. No refunds can be made for any goods on sale, promotion or items otherwise discounted. For exchange, all products should still meet the conditions above.
7. Customer is responsible for the cost of return shipping.
8. All returns must be pre-authorised by Lasya Intimates DXB. Please email us at
Refunds will be issued only after the product has been returned and deemed in new and unworn condition
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
CASH ON DELIVERY REFUNDS
All items purchased Cash on Delivery are ONLY eligible for Exchange or issue of Credit Note for the applicable purchase price of the items. Items ordered Cash on Delivery must be accepted and paid in full as per the value of the order and any exchanges can then be arranged directly with Lasya Intimates
Any made to order items are non-returnable